EDGETONE SALES ONLY (items bought directly through Edgetone Records)
Within 30 days of receipt of your order you may return un-opened items to Edgetone Records, for a full product refund.
Shipping costs will not be refunded.
If your items are found to be defective you may choose to exchange the item or a full product refund.
Please note we cannot exchange items unless they are defective or damaged.
Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts will not be refunded.
SALES TO DISTRIBUTORS
All sales to distribution outlets are final. No refunds no returns.
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund issued within 7 to 14 business days of our receiving your return. Please note that we can notrefund shipping costs.
Packing and Sending Your Return
1. If you are returning we will send you a pre-paid shipping label.
2. Pack the items along with the packing slip (receipt) securely in a box or padded envelope. You can use the box or padded envelope the items arrived in or another box or padded envelope, if you prefer.
3. Affix a shipping label to the outside of the box.